Jeff Reed, CISSP
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             Address: 1709 SE 123rd Avenue, Vancouver, WA 98683
                           Phone: +1-360-260-2694
                           Cell: +1-408-821-7289
                         E-mail: jreed(at)iamfree.org

Key Skill Summary
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   * Designed 1500-user multi-protocol data network project and managed 2
     projects to design and deploy multi-protocol Cisco data networks
   * Earned multiple customer service awards, years of direct customer
     support and liaison in the USA, Far East and Pacific Rim
   * Managed data center systems and networks and led teams supporting
     them. Member of corporate network guidance teams
   * Technical accounts liaison and consulting for 3 companies to Asia and
     Pacific Rim customers

Key Accomplishment Summary
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     Systems and Networks
        o Assisted 10 startup Internet Service Provider businesses set up
          business and technical infrastructure
        o Designed and implemented with 3 internal regional data networks
          supporting greater than 10,000 people per region
        o Built and led a team of 7 highly-skilled system, network and
          application professionals supporting data networks, systems and
          network applications infrastructure in data center environment
        o Represented 2000-user organization in several ongoing corporate
          guidance forums
        o Developed a team of 14 operating system, network and network
          application customer support specialists
        o Composed and presented technical seminars in public forums
          throughout the USA, Asia and Pacific Rim
        o Designed, ordered and implemented systems and network
          infrastructures and firewalls for several non-profit
          organizations assisting drug addicts in recovery
        o Providing systems and administrative support to a non-profit
          organization providing humanitarian aid to Asian countries.
        o CISSP (Certified Information Systems Security Professional).
          Current skills equivalent to CCNP and MCSE in related
          disciplines.

     Customer Liaison
        o Management consultant and technical consultant to customers in
          Taiwan R.O.C. and China
        o Developed and presented corporate and technical training in
          public forums throughout Asia / Pac Rim
        o Shaped, implemented and monitored technical support and liaison
          for Asia and Pac Rim
        o Coordinator and facilitator for Site(s) Change Management Forum
             + Oversight of facilities, systems, networks and applications
               changes for 6000-user site & data center
             + Managed all customer communications
             + Business continuity and disaster recovery planning

     Leadership and Project Managements
        o Assistant Sr. Manager of technical infrastructure for 7500-user
          customer base, with personnel in 3 states
        o Managed project team to design, procure and implement a
          multi-protocol network for the 2000-user MCI East Coast Network
          Management Center
             + Requirements included 3 week to completion and 100% uptime
               of all production systems and networks for 6 floors while
               building construction continued
             + Managed customer requirements / expectations, executive
               communications, personnel resources, procurement, and
               contract hiring
             + Created a support organization from scratch for this
               infrastructure, developed processes and service level
               agreements, and transition to local management
             + Performed as technical team member in design and deployment
               of Cisco routers, Bay Networks and Cabletron hubs &
               switches, management / monitoring systems (Sun) and cabling
        o Managed the project team to procure and implement a
          multi-protocol (Cisco, Bay Networks & Cabletron) network for the
          1500-user MCI West Coast Network Management Center. Designed and
          documented this network personally. Required 100% uptime of all
          production systems and networks.
        o Managed 2 teams (8-12 people) including budget development,
          personnel reviews, hiring and firing

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Employment History
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     1995 - Present    Business and Systems Consultant (Internet Service
     Providers)
          Provided technical, security and business consulting services to
          Internet Service Provider, Web Service Provider and first tier
          consulting businesses. Performed technical analysis, risk
          assessments, business impact assessments, return on investment
          analysis, relevant technology research/design/deployment,
          system/network/application integration,... Accounts ranged in size
          from a few users to 100,000+ users and 25,000+ hosted web sites.
          Business continuity planning, disaster recovery planning, policy
          development, procedure development, countermeasure deployments,...

     2002 - 2003   Wasabi Systems, Inc.
          Technical Sales Manager - Managed USA, Far East Asia / Pacific
          Rim customer technical relationships, processes and support.
          Performed as technical liaison between engineering and customer
          engineering.

     1995 - 2002   Wind River Systems [Berkeley Software Design, Inc.
     (BSDI)]
          BSD/OS World-Wide Sales Manager, Integration of BSD/OS (embedded
          and server products) into World-wide sales and field technical
          organizations (startup only). Provided global field technical
          support. Far East / Pac Rim Technical Accounts Manager. Created
          and presented technical and corporate information seminars
          presented at public forums in Japan, China (PRC) and Pacific Rim.
          Technical consultant to Taiwan R.O.C. and China based companies.
          Managed Far East & Pacific Rim customer pre- and post-sales
          technical support for BSD-based embedded systems development,
          engineering, customer Internet and intranet server and
          application implementations, and customer Internet and intranet
          network implementations.

     1993 - 1995   MCI
          Assistant Senior Manager - Infrastructure Support, Engineering
          Design Centers. The organization was responsible for network
          infrastructure [100s of interconnected, multi-protocol LANs,
          MANs, WANs, firewalls (including corporate firewall), etc.],
          servers to desktop productivity and support services, telecom
          trunk to desktop and PBXs. Network Design Consultant - Designed
          and documented multi-protocol production network for West & East
          Coast Telecomm Network Management Center (NMC). Led teams to
          design and deploy $1million multi-protocol production networks
          for East & West Coast NMCs. Member of teams providing design,
          deployment and maintenance of production and infrastructure
          networks, systems and applications supporting 7500+ people.
          Information Technology Engineer, Team Lead - Unix Systems,
          Applications, Network Design & Support. Technical support of
          mci.com web servers, DNS, network time, etc.

     1983 - 1993   Digital Equipment Corporation (DEC)
          Senior System & Network Specialist, Team Lead - Customer Support
          Center (CSC) Internet Network Infrastructure and Ultrix Systems &
          Services. Network Design Consultant - Internal DEC regions.
          Designed and directed deployment of 2 internal region IP networks
          and participated in the design and deployment of another.
          Participated in corporate IP network design team and on various
          corporate technology standard working groups. System & Network
          Administrator, Team Lead (production and test lab). Senior
          Customer Support Specialist - Remote customer support, hardware
          and software [Ultrix, VMS, RSX, RSTS, RT, and TOPS networking
          (DECnet, TCP/IP, X.25), + System & Network Administration]. Field
          Service Engineer. Hardware support: mini-computers, peripherals,
          and networks.

Certifications
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     CISSP (Certified Information Systems Security Professional)

     MCI Telecommunications - Leadership/management certifications, team
     building certifications, continuous process improvement
     certifications, specialized leadership training, etc.

     Digital Equipment Corporation - Numerous certifications covering:
        o Hardware: systems (VAX, PDP, 36-bit systems, MIPS, SPARC, INTEL,
          Motorola, PowerPC, NeXT, ...), peripherals (printers, modems,
          disks, tape drives, cluster devices,...), networks (routers,
          switches, remote access devices,...), communications (datacomm and
          terminal access devices), telecomm (CSU/DSU), CPU internals, etc.
        o Software: operating systems [VMS, BSD & SysV Unix,... (to internals
          level)], device drivers, applications (stand-alone and
          networked), clustering, security/encryption, network
          configuration & troubleshooting, etc.
        o Technologies: ISO/OSI, DECnet, TCP/IP, OSPF, BGP, RIP, SLIP/PPP,
          SNMP, SMTP, RIS, NFS, BIND/DNS, Athena cluster, firewalls,
          advanced net admin, advanced Unix sys & net admin, etc.

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Jeff Reed: 1709 SE 123rd Avenue, Vancouver, WA 98683 - ph: 408-821-7289,
e-mail: jreed(at)iamfree.org

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